City Ombudsman’s Liberty Promenade Mall Office relocation
09 May 2025
The Office of the City Ombudsman in Mitchells Plain will be relocating from the Liberty Promenade Mall Office to the Lentegeur Administrative Building on Tuesday, 13 May 2025.
'The City’s Office of the Ombudsman’s satellite office in Mitchells Plain will be relocating from Tuesday, 13 May 2025 to the Lentegeur Administrative Building. The office hours remain unchanged. It is open on Tuesdays (excluding public holidays) from 09:00 to 14:00.
'An information table will be available at the entrance until 12:00 and residents are encouraged to engage with us. Visitors are reminded to bring along their municipal account details, correspondence and copy of their ID. The Ombudsman’s Office deals with last-resort municipal-related complaints about the City’s administration, as an office of last resort. This means that complainants would need to approach their first point of contact, such as the City’s Customer Relations Management Department or Subcouncil before approaching the Ombud’s Office. We thank staff, councillors and residents for their understanding and for continuing to submit their complaints to our office,’ said the City’s Ombud, Vusumzi Magwebu.
New satellite office location:
Lentegeur Administrative Building
Corner Melkbos and Merrydale Roads
Lentegeur
7785
The office follows the Ombudsman By-law (2015). It functions with independence, credibility and impartiality. It is against the law and South African Constitution to interfere in the business, powers and functions of this office.
There are many City complaint channels available to members of the public, depending on the nature of the complaint.
The Ombudsman does not investigate the following complaints, as there are other complaint channels for these:
Any legislative or executive decisions by the Council, any of its portfolio committees or subcouncils;
Any matter involving an allegation of fraud, corruption or corporate crime as referred to in the City’s Fraud Prevention Policy;
Any matter or dispute which must be dealt with or settled within the field of labour law;
Any allegation relating to financial irregularities;
Any cases where the complainant has not reported the matter to the line department as a first port of call;
Any alleged irregular conduct of a councillor;
Any complaint which is vexatious or frivolous;
Any tender-related matter; and
Administrative appeals.
For more information relating to the Office of the City Ombudsman, please visit: City Ombudsman webpage.
End
Published by:
City of Cape Town, Media Office
